When Conflict Arises over Services or Products Purchased

Has a conflict arisen over a service or product you purchased? If so, I understand that sickening feeling in the pit of your stomach.

You trusted the service provider to do a professional job, and you find out otherwise. Conflict.

You trusted the service provider to be honest, but catch the person in a lie by omission or maybe a straight forward lie. Maybe neglect on the part of the business person led to the conflict.

What on earth can you do? How do you recover from the shock and shattered trust? How do you resolve the conflict?

RESEARCH

Perhaps you can start with research of the service or product. Find out the brand name. Also find out what a warranty includes and does not include. If it’s a medication, find out what the short-term and long-term side effects are. Research for rare side effects too.

About nine months ago, on two phone calls with my dad, he told me he had fallen but hadn’t tripped over anything. I asked him what medication he was taking, wrote the names of the three including a statin, and researched them online. One of the side effects of statins was muscle breakdown and pain.

I advised my dad to discuss his falls with his doctor and to get off the statin he was on. He did talk to his doctor and got off the statin.

WRITTEN CONTACT

Look online for someone to contact through a live chat, a phone call, and/or email. If you call, you want to get the information sent to you via email and/or attachments. Then you have a written record of what you learned.

A friend experienced muscle weakness and repeatedly told her doctor she thought it was the statin. He insisted it couldn’t be. She printed her research and written contact information and switched to another doctor. She had been on the statin for six months. The new doctor got her off the statin at once and told her never to take one again. She’s been in physical therapy for a year now.

CLARIFICATION

That written record will help you remember the information you received. It will also give you a chance to ask further questions to clarify what you learned. You can ask all the questions you need to ensure you understand the service or product.

I recently did that when I paid for a service and a product. The contact person answered a question, and then I had two more.

Proverbs 11:14: “Where there is no guidance the people fall, but in abundance of counselors there is victory” (New American Standard Bible).

Dear God, help me take time to do the research, contact the right people, and ask questions to clarify the service or products. Amen.

Copyright © by Yvonne Ortega May 29, 2017

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